8glabs, Inc. - “Sing The Hook” Privacy Policy

1. Introduction

8glabs, Inc. (“8glabs,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our mobile application Sing The Hook (“App”). By downloading or using the App, you consent to the practices described here.

2. Information We Collect

We collect only what we need to operate the App:

A. Information You Provide:

• - Account details such as name, email address, or username (if account creation is offered).
• - Photo and audio/video recordings that you upload to create karaoke videos.
• - Customer support messages if you contact us.

B. Automatically Collected Information:

• - Device information (model, operating system, language, time zone).
• - Usage data (how you interact with the App, features you use, crash reports).
• - Approximate location (country/region) derived from IP address for analytics and compliance.
• - Analytics identifiers such as device IDs or Apple’s IDFA/IDFV if you opt in to personalized ads.

We do not collect sensitive biometric identifiers or your precise GPS location.

3. Children’s Privacy

The App is designed for all ages but is not intended for children under 13 without parental consent.

• - We do not knowingly collect personal information from children under 13.
• - If you believe we have collected such data without consent, contact us at [email protected] so we can delete it promptly.
• - Parents/guardians can request review or deletion of their child’s data.

4. How We Use Your Information

We use your information to:

• 1. Operate, improve, and personalize the App.
• 2. Generate your karaoke videos and enable sharing.
• 3. Provide customer support.
• 4. Analyze usage trends to improve performance.
• 5. Send you service-related notices (e.g., policy updates, subscription reminders).
• 6. Comply with legal obligations or protect our rights.

5. Sharing & Disclosure

We do not sell your personal information.

We share limited data with:

• - Service providers that help us run the App (e.g., cloud hosting, analytics, video rendering).
• - Stripe, Apple for payment processing of in-app purchases and subscriptions.
• - Legal authorities if required by law or to protect our users, services, or rights.
• - Business transfers (e.g., merger, acquisition) where your data may be part of transferred assets, with notice provided.

We share the face crops of user’s uploaded photos and videos to third party ML model providers that use it to generate images and videos. These third party ML model providers do not share any user uploaded media.

6. Data Storage & Retention

User-generated videos are stored on secure servers and retained only as long as your account is active or as needed to provide the service.

User uploaded photos that include the user’s face are retained on our servers no longer than 1 week from the time of upload on our servers. Third party ML model providers do not retain any user uploaded media beyond the media generation period.

If you delete a video or your account, we will delete all your personal content (uploaded photos, videos), except where retention is required by law or for legitimate business interests (like dispute resolution or backups).

7. Your Rights & Choices

Depending on your region (e.g., U.S., EU/EEA, California residents):

• - You can request access, correction, or deletion of your personal data.
• - You can opt out of marketing emails or push notifications.
• - EU/EEA and California users may have additional rights such as data portability and the right to object to processing.

To exercise your rights, email us at [email protected].

8. Security

We implement industry-standard technical and organizational measures (such as encryption in transit, secure storage, and access controls) to protect your data. However, no method of transmission or storage is 100% secure.

9. Third-Party Services & Links

The App may link to third-party websites or integrate SDKs (e.g., analytics, crash reporting, optional ad networks). Your use of those services is governed by their own privacy policies.

10. International Transfers

Your information may be stored and processed in the United States or other countries where we or our service providers operate. We take steps to ensure adequate protection of your data consistent with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via in-app notice or email. The “Effective Date” above indicates the latest revision.

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

8glabs, Inc.